ITIL® Service Operation (SO)

Duration: 5:39 hours online training

This hands on program leads to a Certificate in ITIL Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Operation areas: Introduction to Service Operation, Service Operations Principals, Service Operation Processes, Common Service Operation Activities, Organizing Service Operation: Functions, Technology Considerations and Implementation Considerations.

  • Chapter 01 – Course Introduction
  • Chapter 02 – IT Service Lifecycle Service Operations
  • Chapter 03 – Service Operation Processes
  • Chapter 04 – Common Service Operation Activities
  • Chapter 05 – Service Operation Functions
  • Chapter 06 – Technical Considerations



There are no labs associated with this course.



In order to receive the completion certificate, learners must have completed reviewing all the modules and have successfully passed the training mockup exam.



  • All ITIL training courses require the purchase of an official exam voucher that will be provided to only after completely finishing the modules and having passed the training exams.

  • Please reach out to after completing the assigned modules fully and passed the internal exams. 

  • Requests will be reviewed and exam vouchers provided only for those that have successfully completed the requirements. 



  • Please review the Axelos website for eligibility, certification, and exam requirements.

ITIL® Service Operation (SO)

SKU: ~5.30 hours
$1,199.99 Regular Price
$600.00Sale Price
  • All course contents are carefully created and presented by experienced professionals. These courses

    • Are Self-Paced Learning modules
    • Comprises of Computer-Based Training
    • Includes 360-day Access from the day access is granted to you
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