ITIL® Service Offerings & Agreements (SOA)

Duration: 5:42 hours online training

This hands-on course leads to a Certificate in ITIL Service Capability Management - Service Offerings & Agreements. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas include Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Financial Management.

  • Chapter 01 – Course Introduction
  • Chapter 02 – Service Offerings & Agreements
  • Chapter 03 – SOA Processes
  • Chapter 04 – Organizing, Technology & Implementation
  • Chapter 05 – Service Operation Functions
  • Chapter 06 – Organize & Implement



There are no labs associated with this course.



In order to receive the completion certificate, learners must have completed reviewing all the modules and have successfully passed the training mockup exam.



  • All ITIL training courses require the purchase of an official exam voucher that will be provided to only after completely finishing the modules and having passed the training exams.

  • Please reach out to after completing the assigned modules fully and passed the internal exams. 

  • Requests will be reviewed and exam vouchers provided only for those that have successfully completed the requirements. 



  • Please review the Axelos website for eligibility, certification, and exam requirements.

ITIL® Service Offerings & Agreements (SOA)

SKU: ~5.30 hours
$1,199.99 Regular Price
$600.00Sale Price
  • All course contents are carefully created and presented by experienced professionals. These courses

    • Are Self-Paced Learning modules
    • Comprises of Computer-Based Training
    • Includes 360-day Access from the day access is granted to you
  • facebook-square
  • LinkedIn Social Icon
  • YouTube Classic
  • Twitter Classic

© 2020 by Agile Training Champions