COURSE OVERVIEW

 

ITIL® Operational Support & Analysis (OSA)

Duration: 6:09 hours online training

This program leads to a Certificate in ITIL Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management.

  • Chapter 01 – Course Introduction
  • Chapter 02 – Introduction to Operational Support & Analysis
  • Chapter 03 – Service Operation Processes
  • Chapter 04 – OSA Common Activities
  • Chapter 05 – Service Operation Functions
  • Chapter 06 – Organize & Implement

 

NOTE: 

There are no labs associated with this course.

 

COMPLETION CERTIFICATE

In order to receive the completion certificate, learners must have completed reviewing all the modules and have successfully passed the training mockup exam.

 

ITIL® EXAM VOUCHER

  • All ITIL training courses require the purchase of an official exam voucher that will be provided to only after completely finishing the modules and having passed the training exams.

  • Please reach out to info@agiletrainingchampions.com after completing the assigned modules fully and passsed the internal exams. 

  • Requests will be reviewed and exam vouchers provided only for those that have successfuly completed the requirements. 

 

AXELOS CERTIFICATION REQUIREMENTS

  • Please review the Axelos website for eligibility, certification, and exam requirements.

ITIL® Operational Support & Analysis (OSA)

$1,399.99 Regular Price
$700.00Sale Price
  • All course contents are carefully created and presented by experienced professionals. These courses

    • Are Self-Paced Learning modules
    • Comprises of Computer-Based Training
    • Includes 360-day Access from the day access is granted to you
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