ITIL® Continual Service Improvement (CSI)

Duration: 3:37 hours online training

This hands-on course leads to a Certificate in ITIL Service Lifecycle Management - Continual Service Improvement. Upon successful completion, students can expect to gain competency in continual Service Improvement Principles, continual Service Improvement Processes, continual Service Improvement Methods and Techniques, continual Service Improvement technology related activities, organization and technology for Continual Service Improvement, and understanding Implementation approaches, challenges, and critical success factors & risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.

  • Chapter 01 – Course Introduction
  • Chapter 02 – Continual Service Improvement
  • Chapter 03 – 7-Step Improvement Process
  • Chapter 04 – Reporting, Methods & Technology
  • Chapter 05 – CSI Organization & Implementation
  • Chapter 06 – Governance



There are no labs associated with this course.



In order to receive the completion certificate, learners must have completed reviewing all the modules and have successfully passed the training mockup exam.



  • All ITIL training courses require the purchase of an official exam voucher that will be provided only after completely finishing the modules and having passed the training exams.

  • Please reach out to after completing the assigned modules fully and passed the internal exams. 

  • Requests will be reviewed and exam vouchers provided only for those that have successfully completed the requirements. 



  • Please review the Axelos website for eligibility, certification, and exam requirements.

ITIL® Continual Service Improvement (CSI)

SKU: ~3.30 hours
$1,199.99 Regular Price
$600.00Sale Price
  • All course contents are carefully created and presented by experienced professionals. These courses

    • Are Self-Paced Learning modules
    • Comprises of Computer-Based Training
    • Includes 360-day Access from the day access is granted to you
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